Refund policy

30-day returns

You have 30 days from the day you receive your order to request a return.

To be eligible for a return, tracks and connection pieces must be unused and uninstalled, in the same condition you received them, and in the original packaging. Please include your order number or proof of purchase.

Tracks that have been installed, cut, drilled or painted cannot be returned unless they are defective.

How to start a return

Email [email protected] with your order number and what you would like to return. If your return is approved, we will send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Ordered the wrong kit?

GlowTrax Classic fits Govee H705 and H805 lights. GlowTrax Pro fits Govee Pro H706 and H806 lights. If you ordered the wrong kit, email us before installing anything and we will help you return it so you can order the right one. Not sure which kit you need? Send us your Govee model number and we will tell you.

Damaged, defective or missing items

Please inspect your order as soon as it arrives. If anything is damaged, defective or missing, or you received the wrong item, email [email protected] with your order number and photos and we will make it right.

Refunds

Once we receive and inspect your return, we will let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

If more than 15 business days have passed since your return was approved and you have not seen your refund, please email [email protected].

Items we cannot return

Gift cards cannot be returned. Sale items are final sale.

Orders from Amazon, Lowe's, Walmart and other stores

If you bought GlowTrax from another store or marketplace, please follow that store's return process.